I will be the first to admit that I love Apple products. The hardware is pretty decent and you can't go wrong with a UNIX based OS. Additionally the build quality and support you get with Apple put it easily in the top five brands for PC quality. That being said, I don't personally own any Apple products, because while they are some of the best computers around, they're not the best.
For my mobile needs, I recently switched over from iOS to the heavily Google-based Android environment. What prompted me to do so was the Samsung Galaxy S3, widely considered to be the best smartphone on the market. In fact, it is so good that Apple sued Samsung over it.
I made the decision to buy the S3 right after the iPhone 5 came out in all its lackluster glory. The S3, which had come out months earlier, was and still is a better phone. If you're the biggest name in smartphones and your competitor is outselling you, you can either innovate and make a better product or cheat. Apple chose to cheat.
Apple may make good products but their business practices are questionable at best and often downright disgusting. From their misleading marketing linking OSes to OEMs or implying that a Mac is somehow not a PC to their tight control over who gets to use their product and how, Apple is the opposite of everything its UNIX base should have been and in fact is in products like Fedora or Ubuntu.
Of course, the fact that not everyone can or even should use Linux is why Mac OS is a fantastic operating system for the average user. It has the ease and simplicity of a UNIX base without allowing the user to totally break the system, like most users do with Windows. But you can build a user friendly OS without being evil.
Unfortunately for Apple, Google, a very non-evil (if somewhat nosey) company supports Android OS, used in most non-Apple mobile devices. Google is not only extremely useful, providing a plethora of free services (if you're reading this, you're using one now), but is also open with its products, allowing the public to opt into betas and releasing source code for developers. Google products are extremely accessible and innovative, and it shows. Android is the top selling mobile OS, precisely because Apple refuses to release their mobile OS to any third-party OEM.
All this is fine, of course. Apple has excellent reasons for keeping their products in-house. In fact, that they do so and therefore have complete control over their products is what lets them get away with attacking other OSes as "buggy." The problem isn't that Apple chooses to think different; it's that they refuse to let anyone else do the same.
As background, Apple recently sued Samsung for patent infringement. Their case was shaky but they won a billion dollars anyway. My personal theory is that the jury didn't know memory from storage. Either way, Apple demonstrated that in the absence of actual innovation, demonstrated by the iPhone 5 and new iPad Mini (read Kindle Fire or Nexus 7 with an inferior screen), it is willing to sue those whose products surpass its offerings both in hardware quality and sales. The article linked is a clear demonstration of the continuance of that policy: HTC, if you're too lazy to read the article, recently signed a deal whereby they pay Apple six or eight bucks for every unit they sell. One may wonder what HTC gets out of the deal. The answer is, very simply, Apple won't sue them.
The legal term for this practice is cross-licensing. I'm no lawyer, but it seems like plain blackmail to me. Whatever the reasons the jury had for finding against Samsung, there were wide-reaching effects to their decision, one of which is that Apple can now legally get away with bullying other companies whose products surpass their own, rather than innovating and producing a better product. What makes the situation more offensive is that Apple now profits from every new technology its competitor creates without having to do anything at all. The more HTC innovates, the more money Apple makes.
Thankfully, Samsung refuses to give in to this blackmail. By doing so, however, they risk another lawsuit, for which there is now a precedent.
Apple is by no means the only company stifling technological innovation. Verizon blocks Google Wallet and tethering on smartphones that support these features because they want to charge their customers for similar services they provide or are developing, and they know most users won't root their phones. Instead of honestly trying to create a competing service, companies like Apple or Verizon simply hold back innovation until they can catch up. However, without danger of a competitor, such companies have little need to do so; after all, they can just sue and restrict their way to massive profits.
Ultimately of course, these strategies are doomed to failure. Open companies like Google will simply get tired of waiting and create their own product, as Google in fact did in partnership with Asus in the creation of the highly popular Nexus 7 tablet computer. Consumers offered a choice between freedom and restriction will eventually choose freedom. Apple may be the richest technology company in the world, but it isn't the best, and companies like Samsung legitimately threaten their position. Despite its legal trickery, Apple still has to compete, and many companies it has to compete with are in turn backed by Google, a giant in and of itself. Unless Apple learns that technology is about innovation, sharing, and openness they will not remain on top for long.
Computing is about making lives easier, not simply making a ton of money. The nice thing, though, is that even if it was about making a ton of money (and that's a perfectly valid goal for an individual or corporation), it only works in the long run by making people's lives easier. If people are constantly frustrated by their user experience, they will make the switch over to a competing product. That's how Apple used to market: they knew they had a better operating system for a specific market than Microsoft, and they capitalized on it. Now they're the standard for smartphones, but losing out to competitors who bill their phones as "designed for humans." Only the future will tell, of course, but it was that kind of thinking put Apple on the map; without it, Apple can't even make maps. If Apple wants to become a legitimate company again, they need to start acting like one, by innovating and creating products people want, rather than suing others who provide a better and more accessible alternative.